Multinational Digital Solutions Company

The client:

  • A Brazilian organization that provides customized digital solutions for both businesses and people. It offers three service lines – IT Services, Cloud Solutions and Digital Business.

The need:

  • The client had a team of consultants to manage its SAP Application Management System (AMS), which had been implemented to meet the needs of several Brazilian customers.
  • The AMS team supported the client’s customers but needed help in delivering all customer service requests because of gaps in technical skills and availability.

The plan:

  • K2 created a squad of senior SAP consultants as a shadow team for the client’s SAP AMS team.
  • Our team works approximately 900 hours per month, on-demand. They offer key support when the client’s team does not have the capacity to support their customers.
  • K2’s team also helps with client enhancement projects, developing new functionalities and custom-designed solutions together with the client’s team.

The result:

  • The partnership has improved the quality of delivery to end customers in SAP ECC and SAP S/4HANA.
  • The number of projects assigned to K2 increased on a monthly basis and more consultants were added to the K2 team to support the client.
  • Thanks to K2’s support, the client is delivering quality solutions for their customers at a much faster rate.

Marketing Team