Success Story: Leading Furniture Retailer

The client:

     

      • A leading furniture retailer that was founded in 2001. It was one of the first online-only office furniture sellers.

    The need:

       

        • Having been heavily reliant on Salesforce Classic Org, the business needed to transition to Salesforce Lightning.

        • They needed more specialist resources to ensure a smooth migration.

      The plan:

         

          • The client’s IT team reached out to K2, its long-term Salesforce resourcing partner, for expert support. We began a managed service project in January 2022, compiling an expert team of 12 Salesforce specialists to support the client.

          • A steering committee was created, which was made up of an Architect and an Administrator from K2, as well as an in-house project manager from the client. They met weekly to discuss the project. This regular collaboration meant any potential issues would be identified early to help the project stay on track.

          • We delivered a series of ‘Train the Trainer’ sessions to give the client ownership of its stakeholders’ leading teams. They ensured the successful implementation and adoption of Salesforce Lightning.

        The result:

           

            • In October 2022, the client completed its transition to Salesforce Lightning. The whole process took ten months.

            • Delivering the ‘Train the Trainer’ sessions and creating internal ownership for the client offered them a simple, innovative solution.

            • The project has created a trusted partnership. K2 has since worked on several new, successful projects with the client.

          Marketing Team